Shipping policy
At Altara, we process orders Monday to Friday during regular business hours. Orders placed after the 1:00 PM EST cut-off time will be processed the next business day.
Key Information:
- Free Shipping
- Order cut-off time: 1:00 PM EST
- Processing time: 0-1 business days
- Order transit time: 2-3 business days
Processing Time:
Orders undergo essential processing, including verification, quality checks, and packaging, within 0-1 business days.
Delivery Time:
After processing, orders are shipped promptly. Delivery times are as follows:
- USA: 2-3 days (FREE)
- International: 3-11 days (FREE)
Business Days:
Order processing and shipping occur Monday through Friday, excluding holidays.
Shipping Partners:
We partner with reputable shipping providers to ensure reliable and timely deliveries.
Shipping Cost:
All orders ship for free.
Order Tracking:
Upon shipment, you'll receive a shipping confirmation email with tracking information to monitor your order's progress.
International Shipping:
International deliveries may take longer. We will notify you of any delays.
Delays and Exceptions:
Unforeseen circumstances like weather or holidays may cause delays. We will notify you promptly of any issues.
Missing Orders:
If your order is not received within the expected time frame, please contact us immediately at Support@Altaraco.com. We will investigate and arrange for a replacement if necessary, free of charge.
Contact Information:
For questions or concerns about our shipping policy, contact our customer support team at Support@Altaraco.com.
Changes to the Shipping Policy:
Altara reserves the right to update or modify this shipping policy. Changes take effect immediately and will be communicated on our website. By placing an order with Altara, you agree to comply with the terms in this shipping policy.